Refund & returns
Our policy in plain language.
Because firecrackers are perishable, regulated goods, returns are limited. We confirm every order by call before dispatch so the contents, total and delivery are agreed up front.
- Damaged-in-transit items: report within 48 hours of delivery with photos.
- Wrong item dispatched: we replace or refund the difference.
- Cancellations are possible before dispatch — let us know on the call.
TODO_CONFIRM: replace with the verified, legally reviewed refund policy.